FAQ

Skin Not Improving

Skin not improving yet?
 
When treating acne, dedication and patience are key. While some members see results right away, it takes some time and patience for most of us to start seeing results.
 
We can't judge how a person is responding to an acne treatment until at least 6 weeks have passed of regular daily use (although most see improvement by weeks 3 or 4). The treatment needs time to work and get all the acne out deep in your skin. It is an ongoing process with gradual improvement (and some setbacks) until the tendency to break out has passed. Note that this improvement period varies greatly.
 
 
Worsening breakouts (aka purging)
 
If you’ve just started a new formula and you feel like you’re seeing more breakouts, don't worry—this can be normal, and we're here to help.
 
SMACNE works partly by unclogging pores, but this can mean an adjustment period for the skin, when you can see an “initial breakouts” or “purging.” The pores are getting cleared out, and the skin cells are sloughing off like they should, but this can lead to these temporary breakouts.
 
This may happen in about 20-25% of people. You might see anything from small, superficial bumps to deep, inflamed pimples. It usually happens 1-2 weeks after starting, and it can last up to 3-4 weeks, but not to worry: once your skin adjusts, you should start seeing improvement! As this can take time, patience is key.

How to Cancel or Delay/Skip/Adjust Shipping Schedule

Canceling is easy and should only take a minute. You can delay/adjust/cancel your membership by simply logging into your account on our site and then:
1. Click on Manage Subscriptions
2. Then it should be on the right side of your order. The site works best from a computer and not mobile. You may need to scroll a little to the right on mobile next to your order on some phones.
Please be aware once cancelled, we do not allow resubscriptions for 1 year, unless it is approved by contacting us directly, so we recommend delaying it instead if you like the product. Please let us know if you have any issues logging in on the site!!

Alternatively, you can email us at contact@smacne.com, please allow at least 1-2 business days for processing.
 
Skin not improving yet?
 
When treating acne, dedication and patience are key. While some members see results right away, it takes some time and patience for most of us to start seeing results.
 
We can't judge how a person is responding to an acne treatment until at least 6 weeks have passed of regular daily use (although most see improvement by weeks 3 or 4). The treatment needs time to work and get all the acne out deep in your skin. It is an ongoing process with gradual improvement (and some setbacks) until the tendency to break out has passed. Note that this improvement period varies greatly.
 
 
Worsening breakouts (aka purging)
 
If you’ve just started a new formula and you feel like you’re seeing more breakouts, don't worry—this can be normal, and we're here to help.
 
SMACNE works partly by unclogging pores, but this can mean an adjustment period for the skin, when you can see an “initial breakouts” or “purging.” The pores are getting cleared out, and the skin cells are sloughing off like they should, but this can lead to these temporary breakouts.
 
This may happen in about 20-25% of people. You might see anything from small, superficial bumps to deep, inflamed pimples. It usually happens 1-2 weeks after starting, and it can last up to 3-4 weeks, but not to worry: once your skin adjusts, you should start seeing improvement! As this can take time, patience is key.

How to Change your Membership to Severe/Original or 30 Day/60 Day

Simply fill out the form below with the email under your account or include a previous order number and request to change kits and we will have that changed for you for your next shipment.

Account Does Not Exist Error

If you are trying to log into your account and getting a account does not exist error, please create a new account using the same email you originally signed up with and it should link it with your existing account.

Return Policy

SMACNE does not accept or process returns as we do not resell products.

We do not accept any returned bottles, cleansers or moisturizers in exchange for a refund.

If you do not wish to receive a shipment please contact our support team or manually adjust your next shipping date at least 1-2 full business days before your next shipment is scheduled to process.

Once a shipment has processed (meaning it has been billed and entered our queue to be shipped) it cannot be cancelled.

Your next shipping date is always available by logging into your account and clicking manage subscriptions.

 

 

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